1. Information We Collect

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve our services

• Match mentors and mentees effectively

• Enable communication and mentorship sessions

• Process payments and subscriptions

• Personalize your experience

• Send important updates, alerts, and support communications

• Maintain platform security and prevent fraud or misuse

3. Sharing of Information

We do not sell, rent, or trade your personal data

We may share your information in the following cases:

• With Other Users: Limited profile information is visible to facilitate mentorship interactions

• With Service Providers: Trusted third parties that support platform operations (such as hosting, payments, communication, and infrastructure services including Upstash for caching and session management)

• For Legal Compliance: When required by applicable laws, legal processes, or government authorities

• With Business Partners: Only where necessary to provide or improve justGuide services

All such parties are required to protect your data and use it only for authorized purposes.

4. Cookies & Tracking Technologies

We use cookies only for authentication and security purposes.

Specifically:

• A secure, HTTP-only cookie is used to store a refresh token for session management

We do not use cookies for analytics, advertising, or tracking.

You may disable cookies via your browser settings; however, this may prevent you from accessing certain features, including login and authenticated services.

5. Data Retention

• We retain your data for as long as your account is active

• Data may be retained as necessary for legal, regulatory, or operational requirements

• You may request deletion of your data, subject to applicable laws

6. Data Security

We implement appropriate technical and organizational safeguards, including:

• Encryption and secure data storage

• Access control and authentication mechanisms

• Monitoring and threat detection systems

While we strive to protect your data, no system can be guaranteed to be completely secure.

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data

• Correct or update inaccurate information

• Request deletion of your data

• Withdraw consent where applicable

To exercise your rights, please contact us using the details below

8. Children’s Privacy

justGuide is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

9. Third-Party Services

Our platform may integrate with third-party services. These services operate under their own privacy policies, and we encourage you to review them.

10. International Data Transfers

Your data may be processed in India and in other jurisdictions where our service providers operate, subject to appropriate safeguards.

12. Contact Us

Email: support@justguide.me

Address: Simbli Innotech LLP
TC-35/10, SNRA B1/5D, Surya Nagar,
CPT Junction, Nettayam PO,
Thiruvananthapuram, Kerala, India, 695013

Need Help?

Reach out anytime—we’re here to ensure your data stays secure and your experience remains smooth